Terms and Conditions

END USER LICENSE AGREEMENT (EULA) / TERMS OF USE

Effective Date: April 14, 2026

Company: PaulAI

Website: getpaulai.com

1. Agreement

By accessing or using the PaulAI platform (“Service”), you (“Client”, “User”) agree to be bound by these Terms of Use. If you do not agree, do not use the Service.

2. The Service

PaulAI provides a software-as-a-service platform that includes:

  • AI-powered inbound voice agents (Paula) for physical therapy clinics
  • Financial intelligence reporting via QuickBooks Online integration
  • Client management, analytics, and reporting tools
  • Additional AI agents as released

 

3. License

PaulAI grants you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes. You may not:

  • Resell, sublicence, or white-label the Service without written permission
  • Reverse engineer, copy, or replicate any part of the platform
  • Use the Service for any unlawful purpose
  • Share your login credentials with unauthorised users

 

4. Your Account

You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorised access. PaulAI is not liable for losses arising from unauthorised account access caused by your failure to secure your credentials.

5. QuickBooks Integration

By connecting your QuickBooks Online account you authorise PaulAI to access your financial data solely for the purpose of generating reports within the platform. You may revoke this access at any time. You represent that you have the authority to grant this access for the QuickBooks account you connect.

6. Voice AI and Call Recording

By using PaulAI’s voice agents, you acknowledge that:

  • Calls handled by PaulAI agents may be recorded and transcribed
  • You are responsible for compliance with applicable call recording laws in your jurisdiction
  • You must inform callers that their call may be recorded where required by law
  • PaulAI is not liable for your failure to comply with local recording consent laws

 

7. Payment and Billing

Access to the Service requires a paid subscription. Fees are as agreed at signup. PaulAI reserves the right to suspend access for non-payment after reasonable notice.

8. Intellectual Property

PaulAI and all associated technology, branding, and content remain the exclusive property of PaulAI. Your data remains your property. You grant PaulAI a limited licence to process your data solely to provide the Service.

9. Limitation of Liability

To the maximum extent permitted by law:

  • PaulAI is not liable for indirect, incidental, or consequential damages
  • Our total liability to you shall not exceed the fees paid by you in the 3 months preceding the claim
  • PaulAI does not guarantee uninterrupted or error-free service

 

10. Disclaimer of Warranties

The Service is provided “as is”. PaulAI makes no warranties regarding the accuracy of AI-generated content, financial reports, or call summaries. These are provided for informational purposes and do not constitute financial, legal, or medical advice.

11. Termination

Either party may terminate with 30 days written notice. PaulAI may terminate immediately for breach of these Terms. Upon termination, your access is revoked and your data deleted within 30 days upon request.

12. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Florida.

13. Changes to These Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance. We will notify you of material changes by email.

14. ContactEmail: paulasupport@paulgough.com 

Website: getpaulai.com